Long Distance
1.
Q:
Are the changes in the new contract provisions really significant?
Answer:
The importance of these changes will depend on individual circumstances. We urge you to read the entire document and especially paragraphs 4, 6, 7 and 9.
The importance of these changes will depend on individual circumstances. We urge you to read the entire document and especially paragraphs 4, 6, 7 and 9.
2.
Q:
What are some common types of Long Distance Calls?
Answer:
Bill to third party: Customers may place calls and transfer the charge to another telephone. This service requires Operator assistance for recording the number of the party being billed. The call may be either Station-to-Station or Person-to-Person.
Calling Card (Credit Card): Customers who have Calling Cards may place calls and charge them to their calling card numbers. These calls may be made Station-to-Station or Person-to-Person. Apply for a Comporium Communications calling card by calling our business office.
Coin Calls: See the instruction card on or near the coin phone or dial Operator.
Collect Calls: You can call collect if the person or firm you are calling agrees to pay the charge. If you want to make a collect call, please be sure to inform the Operator when you place the call.
Conference Calls: You can talk with several people in different places at the same time. Tell the Operator you want to make a conference call.
Operator Assisted Calls: Operator assisted calls are those requiring the assistance of an Operator to complete the call. These include Person-to-Person, coin, collect, calling card, billed to third number, hotel guest, and time and charge calls.
Person-to-Person Calls: Call Person-to-Person when you want to talk to a particular person at a specific extension. Rates are higher than Station-to-Station and also apply when you talk to an alternate person or extension. Charges are applied when the conversation begins.
Station-to-Station Calls: Call Station-to-Station if you wish to talk with anyone who answers. This is usually referred to as a Direct Dial. You (the customer) will dial the entire long distance number without Operator assistance. Rates for calls that you dial yourself are lower than calls dialed by the operator. Charging begins when the called telephone answers.
Time and Charges: When placing long distance calls, a customer may request from the Operator, the amount of time and the charge for the call. This service requires Operator assistance and may be either Station-to-Station or Person-to-Person.
Bill to third party: Customers may place calls and transfer the charge to another telephone. This service requires Operator assistance for recording the number of the party being billed. The call may be either Station-to-Station or Person-to-Person.
Calling Card (Credit Card): Customers who have Calling Cards may place calls and charge them to their calling card numbers. These calls may be made Station-to-Station or Person-to-Person. Apply for a Comporium Communications calling card by calling our business office.
Coin Calls: See the instruction card on or near the coin phone or dial Operator.
Collect Calls: You can call collect if the person or firm you are calling agrees to pay the charge. If you want to make a collect call, please be sure to inform the Operator when you place the call.
Conference Calls: You can talk with several people in different places at the same time. Tell the Operator you want to make a conference call.
Operator Assisted Calls: Operator assisted calls are those requiring the assistance of an Operator to complete the call. These include Person-to-Person, coin, collect, calling card, billed to third number, hotel guest, and time and charge calls.
Person-to-Person Calls: Call Person-to-Person when you want to talk to a particular person at a specific extension. Rates are higher than Station-to-Station and also apply when you talk to an alternate person or extension. Charges are applied when the conversation begins.
Station-to-Station Calls: Call Station-to-Station if you wish to talk with anyone who answers. This is usually referred to as a Direct Dial. You (the customer) will dial the entire long distance number without Operator assistance. Rates for calls that you dial yourself are lower than calls dialed by the operator. Charging begins when the called telephone answers.
Time and Charges: When placing long distance calls, a customer may request from the Operator, the amount of time and the charge for the call. This service requires Operator assistance and may be either Station-to-Station or Person-to-Person.
3.
Q:
What are some tips to save money on Long Distance Calls?
Answer:
- Dial it yourself:
You can save money by dialing 1+ Area Code + Number for all your domestic calls. This type of calling is sometimes referred to as Station-to-Station calling. - Call involving an operator:
Customer-dial calling card calls are more costly than Dial Direct, but less than a third number or Person-to-Person call. - Schedule your calls:
If you call someone frequently, try arranging a calling time when you know they will be there to receive your call. This will enable you to use Station-to-Station Calling and save money. Rates on Direct Dial Long Distance calls are normally lower during the evening, night and weekend hours (some calling plans may vary). Also take advantage of holiday rates! - Don't pay for wrong numbers:
If you reach a wrong number, we don't want you to pay for it! Let the operator know right away so that you won't be charged for it. If you call from one of our coin telephones, we will send you a refund in the mail.
4.
Q:
What if I have a question that isn't covered here?
Answer:
You may call your account representative or you may call our office at 1-800-659-2644 and our personnel will help by answering any questions you have.
You may call your account representative or you may call our office at 1-800-659-2644 and our personnel will help by answering any questions you have.
5.
Q:
What protection do I have, now that companies do not have to file state-to-state and international tariffs with the FCC?
Answer:
You are protected by the new Long Distance Services Agreement, the Rates, Terms and Conditions Guidelines, and the state contract laws.
You are protected by the new Long Distance Services Agreement, the Rates, Terms and Conditions Guidelines, and the state contract laws.
6.
Q:
Why does the Agreement reference a more comprehensive Rates, Terms and Conditions Guidelines and what is it?
Answer:
The Rates, Terms and Conditions Guidelines is a detailed document describing the company's state-to-state and international service offerings and the related rates, terms and conditions for those services from which the Long Distance Services Agreement was prepared. Because the Agreement is a summary document providing administrative convenience to the consumer, it incorporates the Rates, Terms and Conditions Guidelines by reference. Consumers may review the Rates, Terms and Conditions Guidelines at the company's website (www.cld.com) or at the company's offices at 245 E. Main Street, Rock Hill, SC 29730
The Rates, Terms and Conditions Guidelines is a detailed document describing the company's state-to-state and international service offerings and the related rates, terms and conditions for those services from which the Long Distance Services Agreement was prepared. Because the Agreement is a summary document providing administrative convenience to the consumer, it incorporates the Rates, Terms and Conditions Guidelines by reference. Consumers may review the Rates, Terms and Conditions Guidelines at the company's website (www.cld.com) or at the company's offices at 245 E. Main Street, Rock Hill, SC 29730
7.
Q:
Why is CLD sending me this Long Distance Service Agreement?
Answer:
In the past, CLD and other long distance companies filed tariffs with the Federal Communications Commission (FCC). A tariff is a regulatory document that governs the rates, terms and conditions under which service is provided to customers. Because state-to-state and international long distance calling is now a competitive service, the FCC eliminated the requirement for filing tariffs for these services. Therefore, the terms and conditions will now be provided in the Long Distance Service Agreement.
In the past, CLD and other long distance companies filed tariffs with the Federal Communications Commission (FCC). A tariff is a regulatory document that governs the rates, terms and conditions under which service is provided to customers. Because state-to-state and international long distance calling is now a competitive service, the FCC eliminated the requirement for filing tariffs for these services. Therefore, the terms and conditions will now be provided in the Long Distance Service Agreement.
8.
Q:
Will all of my long distance services be provided under the new Agreement?
Answer:
No, the Agreement only applies to state-to-state and international long distance toll services. The toll services for calling within a state are still covered by tariffs filed at the South Carolina Public Service Commission, which governs rules for rates, terms and conditions for services provided within the state.
No, the Agreement only applies to state-to-state and international long distance toll services. The toll services for calling within a state are still covered by tariffs filed at the South Carolina Public Service Commission, which governs rules for rates, terms and conditions for services provided within the state.
9.
Q:
Will I need to take any action to accept the new Agreement?
Answer:
No. Use of and payment for the service confirms your acceptance of the Long Distance Service Agreement. The copy you receive is provided for informational purposes only.
No. Use of and payment for the service confirms your acceptance of the Long Distance Service Agreement. The copy you receive is provided for informational purposes only.
10.
Q:
Will the Long Distance Service Agreement affect my service?
Answer:
No. The Long Distance Service Agreement will have no impact on the service you receive or your ability to change your service. Together with the Rates, Terms and Conditions Guidelines, the Agreement sets forth the current terms and conditions of providing your state-to-state and international long distance services.
No. The Long Distance Service Agreement will have no impact on the service you receive or your ability to change your service. Together with the Rates, Terms and Conditions Guidelines, the Agreement sets forth the current terms and conditions of providing your state-to-state and international long distance services.
